Refund, Exchange and Shipping Policy

Last updated: 28 October 2026

This policy applies to goods supplied by S.S Jagjit Hosiery, trading as Rinki Collection (proprietor: Sunder Singh Sikka, as stated on our About page) ("we", "us") on orders confirmed through rinkicollection.in, by call, WhatsApp or email. Items in square brackets are business decisions that the owner must confirm before this page goes live.

1. Nature of our sales

We sell kids wear (T-shirt and shorts sets, T-shirt and pant sets, shirt sets, suits and baba suits) sold in bulk to retailers, wholesalers and distributors. Most orders are made or packed specially for the buyer in the quantities, sizes and colours agreed. Because of this, goods are not taken back or exchanged for change of mind, and cancellation after production has started is not accepted.

2. Check factory samples before ordering

We recommend that you see factory samples and approve the design, fabric, colour and finish before bulk production. Approval of the sample in writing (including WhatsApp) fixes the quality standard for the order.

3. Defects, wrong or short supply

If goods arrive damaged, with a manufacturing defect, in the wrong design, size or colour, or short in quantity compared with the invoice, please tell us within 7 days of delivery by WhatsApp or email at S.sjagjit64@gmail.com, with the invoice number and clear photographs or a short video of the pack and the goods. Do not wash, wear or alter the goods before we have looked at the claim.

After verification we will, at our choice and as agreed with you: replace the affected pieces, supply the missing pieces, or issue a credit note or refund for the affected pieces. Minor shade variation between production lots and normal fabric tolerance are not defects.

4. Exchange

An exchange for a different design or size is possible only with our prior written approval, for unused, unwashed goods with original tags and packing, within 7 days of delivery, and the buyer bears the freight both ways.

5. Refunds

Where a refund is due, it is made to the original mode of payment or the bank account you name, within 7 working days of our approval. Taxes are adjusted by a credit note as required by the GST law.

6. Cancellation

You may cancel a confirmed order before production starts. Advance paid is refunded after deducting costs we have already incurred for materials, printing or labels made for that order. Orders for goods with the buyer's own label or custom print cannot be cancelled once the material is cut or printed.

7. Shipping and delivery

• We dispatch from Ludhiana, Punjab and ship across India through a transporter or courier, as agreed in the order confirmation.
• Delivery is normally within 2 to 3 working days of order confirmation (bulk and private-label orders: on the date agreed in the order confirmation). Dates are estimates; delays caused by transporters, weather, strikes or other events outside our control are not a breach by us.
• Freight and insurance: told to you before the order is confirmed; nothing extra is charged without your agreement.
• Risk in the goods passes to the buyer when we hand them to the transporter or courier. Please check the number of packs and the condition of the outer packing on receipt and note any damage on the delivery receipt.
• Export orders are subject to separate written terms (shipping documents, incoterms and payment instruments).

8. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930 or any other law that cannot be waived.

9. Contact

Telephone and WhatsApp: +91 98141 60668. Email: S.sjagjit64@gmail.com. Address: Ludhiana, Punjab 141008, India. Disputes are subject to the courts at Ludhiana, Punjab, as stated in our Terms and Conditions.